Refund Policy
Last Updated: August 2026
At WowWares, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
We accept returns within 30 days after you receive your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must include original packaging and accessories.
- You must provide proof of purchase.
To request a return, please contact us at:
Email: support@wowwares.com
Please include your order number and the reason for your return request.
2. Return Shipping
Customers are responsible for return shipping costs unless:
- The product arrived damaged.
- The wrong item was shipped.
- The product has a confirmed quality issue.
We recommend using a trackable shipping service when returning items.
3. Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved:
- Your refund will be processed to your original payment method.
- Refunds are usually completed within 5-10 business days depending on your payment provider.
Original shipping fees are generally non-refundable unless the return is caused by our error.
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos or videos of the issue
- Description of the problem
We will review your request and provide an appropriate solution.
5. Non-Returnable Items
Certain items may not be eligible for return, including:
- Products damaged due to misuse
- Items without original packaging
- Clearance or final sale items (if applicable)
6. Order Cancellation
Orders may be canceled within 24 hours after purchase.
Once an order has been processed or shipped, cancellation requests may not be accepted.
7. Contact Us
If you have any questions regarding returns or refunds, please contact:
Email:
info@wowwares.com
Website:
https://www.wowwares.com